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first_img Previous Article Next Article More than just a numberOn 1 Feb 2002 in Musculoskeletal disorders, Personnel Today If you have been frustrated in your dealings with call centres, spare athought for those who work there. These modern-day sweat shops could do much toimprove working conditions and make their staff feel less like slave labourMore than 400,000 people work in call centres which now employ more peoplethan the steel, coal and car industries put together. And it is estimated thatcall-centre workers will outnumber teachers and farmers by 2001. They arestaffed mainly by women in the 20 to 30 age group. According to Datamonitor, by 2001, one to three per cent of Europe’s workingpopulation will be employed as call centre agents. Call centres are one of the fastest growing industrial sectors in the UK andhave been hailed as the saviour of British jobs. However, working practices andconditions vary and rates of 50 per cent staff turnover per annum are common.Some call centres have churn rates of 80 per cent and rates of 100 per cent ormore are not unknown. They are frequently described as sweat shops employingslave labour. Over the past few years, the attitude towards occupational stress in callcentres has been changing. Under the UK Health and Safety at Work Act 1974(HASAWA) employers have an obligation to provide both a safe place of work and,as far as reasonably practicable, a safe system of work. The most common threat to employee safety these days is not from accidentsor physical violence but from what is now known as psychological violence – inother words, stress. Call centre stressors There is constant pressure on call centre employees to meet tough callhandling targets. This is accompanied by marketing pressure as many callcentres are now in the forefront of “selling the product” whichincludes cold calling. This should be seen against a background of aggressiveperformance monitoring and call handling standards. Additionally, the business is conducted via the telephone while using screendisplay equipment, which is a high risk combination for musculoskeletalproblems. Being seated for most of the working day involves risk to the backand upper limbs if workstations are not designed to suit individual workers. Call centre workers, when interviewed by the union MSF, had many complaints.– They feel intimidated by managers and imposed targets – They have decreased enthusiasm – They feel nervous about calls being monitored, “everything we say ordo can be watched and listened to and they find weak points to pick us up on –the real thing that got me was the management’s ability to control and monitorour every move” – There is constant heavy-handed pressure to increase productivity – likebeing in a race to do better than colleagues with statistics displayed on aboard for all to see – Staff never have any positive feedback – There is pressure to produce, based on the fear of conformity – No breaks are allowed between calls. There is sometimes a facility to be‘not ready’ which gives an employee time to write up call notes, but this ismonitored too. There is a board on the wall flashing how many calls are waitingand how long they have been waiting. Conversely, at one call centre in SouthWales employees can take up to 30 minutes between calls – although they are notallowed to leave their desk or read a magazine or book – Toilet breaks are strictly monitored and staff have to explain why theyare going so often – Staff have to come in early to ‘log on’ and be ready for the start of theshift without extra pay, as well as having to stay and finish a call after theend of a shift without extra pay. However, if staff are one minute late theycan have 15 minutes docked from their pay. A report published by the Industrial Society, which was unveiled at the lastLabour Party Conference, suggested call centres could be bad for the mentalhealth of employees. The report, called New work, new stress, said the currenttrend for creating jobs intended to improve productivity and efficiency, giveemployees little job control which was not conducive to their mental health. In fact, because of this pressure on productivity, call centres tend todisregard customer value. Customers are channelled into straitjacketconversations often after having been ‘processed’ by a voice response systemand possibly having listened to irritating music for 10 minutes or more. Mostcompanies seem oblivious to the poor customer experience they are delivering.There is little or no relationship between the customer and the company and itbecomes easy for the customer to get upset with the operator and apply pressurethrough complaints, insults, requests to speak to the supervisor and so on. But, are all call centres the same? The case study indicates that theycertainly tend to create the same pressures. In most centres, three-quarters of telephonists are women and many are agedunder 30. Based in industrialised regions where unemployment is particularlyhigh, call centres are a godsend for thousands of workers back on the jobmarket. From the perspective of the employer, the main incentives are lowwages, economies of scale and the simplicity of set-up and installation. Ergonomics The need to share desks, together with a lack of personal space, leavesworkers with little or no sense of identity. Workstations and chairs cater foreveryone but suit no-one. It is important that individuals are able to walkaround and take time out from their work positions to avoid musculoskeletalproblems. Furniture manufacturers are under pressure to meet the demands from callcentres for designs that are functionally acceptable and aestheticallypleasing. The first signs of occupational health problems have already started toemerge. Constant use of computers is leading to repetitive strain injury. Employeesmay work up to five hours without a break and unsuitable seating leads to backpain and other postural problems. Forward-thinking call centres are alreadyinvesting in prevention and remedial support such as chair massage andreflexology in order to redress the balance, but stronger action needs to betaken. Occupational health Employees may go to their OH adviser for help with the symptoms caused bythe pressures, with complaints ranging from aching muscles, loss of appetiteand restless sleep to a sense of exhaustion. Such employees often leave it toolate and become bad-tempered and irritable which in turn causes problems athome or with colleagues. Action to be taken If call centres are serious about tackling stress and musculoskeletalproblems, they need to address the following issues: – Ensure close communication between supervisors and staff – Provide sufficient information for operators to be able to efficientlyhandle all customer queries – Provide adequate training to deal with abusive customers – Set realistic work schedules and targets – Be cognisant of the physical working environment – Provide sufficient employee facilities (toilets, washrooms, rest areas andtea facilities, for example) – Ensure adequate work breaks – Design adequate space between colleagues and workstations – Install temperature, air conditioning and noise level controls – Reduce radiation from computer screens Stress management training, whether it be relaxation training, anger-controltechniques or assertiveness skills are highly effective in helping workers copewith pressure. More forward-thinking employers and managers are going beyondsimple training that helps people cope with the symptoms. They are now taking adeeper look at the causes of stress and are actively changing workingpractices, processes and/or aspects of the environment that give rise to work-related illness. Since these actions also protect market share andprofitability, there are compelling business reasons for getting it right. The real potential for increased productivity lies with the people who actuallytalk to the customers. In order to motivate employees, it is vital to give thema reason to do better in order to gain job satisfaction. If employees decidethe job is fun, interesting and fulfilling, instead of working at 20 per centof their capacity they may bring 40 per cent of their potential. This is equalto a 100 per cent productivity increase and costs nothing in terms of monetaryinvestment. Sources MSF Website 18.12.98 National Institute for Occupational Safety & Health (USA) UNISON – Holding the Line, Guide to Making Call Centres a Better Place toWork TUC Website UK National Workplace Bullying Advice Line BBC News Website 20.2.01 Carole Spiers is an occupational stress consultant with Carole SpiersAssociates International Occupational Stress Consultancy, tel: 020-8854 1593.Fax: 020-8907 9290 E-mail: [email protected]  www.csa-stress.co.ukCase studyAnna and Bob met up a few monthsafter Anna left the call centre where they had been working together.  Bob told Anna: “You got out just in time. Since thereorganisation nobody feels safe. It used to be that as long as you did yourwork you had a job. They expect the same production rates even though two guysare now doing the work of three. We’re so backed up I’m working 12-hour shifts,six days a week. I swear I hear those machines ringing in my sleep. Guys arecalling sick just to get a break.” But Anna was no happier in her new job: “I’m afraid Ijumped from the frying pan into the fire. In my new job the computer routes thecalls and they never stop. I even have to schedule my bathroom breaks. All Ihear the whole day are complaints from unhappy customers. I try to be helpfuland sympathetic but I can’t promise anything without getting my boss’ approval.Most of the time I’m caught between what the customer wants and company policy.I’m not sure who I’m supposed to keep happy. A lot of the time we end up lyingto the customers just to get them off the line – we are under pressure to answer the next call. My colleagues are souptight and tense they don’t even talk to one another.” Related posts:No related photos. Comments are closed. last_img read more

first_imgWelcome all of you to the Start-Up Games, here in London.I wanted to thank those of you who have come across from the Western Balkans for coming here and I hope today, you will find, has been an incredibly useful time for you.I understand you had a launch last night and are raring to go for today.The innovation we see in the Western BalkansYou should know that everybody here is part of a very special and carefully selected group of people that we have asked to come to take part in today.What we are looking for around the world are some of the most innovative entrepreneurs, and you have actually been singled out as people that we think fit that bill.We think that every single one of your businesses has an idea.We think you have an idea and you have the start of a business acumen that can really transform what is happening in the world, and that’s why we’re excited that you’re here today.We have for example a company from Serbia that has solar-powered drones.These drones are expected to stay airborne for months, so another major improvement.Or a Kosovan company building desktop 3D printers.A Bosnian company developing smart beehives.Or one of my personal favourites having come from the education world, earlier in my business career, an EdTech business with the wonderful name “Whoopedu”.And that’s just a tip of the iceberg.Now today really is about hearing from people who’ve done it before, hearing from investors about what it is that they are looking for in terms of businesses in which to invest – people and ideas in which to invest.It’s about helping you build your networks, because networks in any business line are fundamentally important.And it’s about what we can do to give you some ideas, thoughts, links to bring your ideas and make them a reality.But before I start and launch the event I just wanted to say a few words, and step back, about why this event is taking place at all.Building links with Balkan governments and businessesAs you know it’s part of a major bigger diplomatic activity: the Western Balkans Summit.This itself is part of an even bigger project called the Berlin Process. And that was a process that was developed to strengthen the multilateral ties between the 6 Western Balkans nations and the European Union.In fact, this is the 5th Berlin Summit event.It was an initiative that was launched by Chancellor Merkel, and which our Prime Minister, Theresa May, is proud to host here today in the UK.And I think you will see this very much and it represents a sign of our ongoing commitment, to your countries, which I can promise you, will not stop when we leave the EU.So next time somebody says, “what were you doing here?”, you can say you were attending an event which was all part of a diplomatic mission.But I don’t think anyone will think that you’d come to an event quite like this.But that’s actually what makes it so important, because having come from business myself, and I’ve been in government for just over 9 months, I’m very clear the government’s role is to do what we can do to help businesses, but the people who trade, the people with the ideas that take them forward are almost always businesses – businessmen and women.So for me, it’s incredibly important that we don’t just have government-to-government links but we have business-to-business links.And that’s especially true in the world of start-ups.So we have seasoned investors here, as I’ve said.We in the UK have one of the largest investor bases, with £1.2 trillion worth of money invested from the UK, abroad.So we think for you there’s a big opportunity to be had.The UK’s commitment to the Western BalkansAnd let’s make no mistake, the UK is committed to the Western Balkans.We may be leaving the EU, but we are not leaving Europe.We support the prosperity, the stability and the security of Europe, and we always will.So my government, and the department I represent – the Department of International Trade – are determined that we will take a leading role in the Western Balkans.And we are here, as I said earlier, to help you achieve your full potential.The Global Entrepeneur ProgrammeWe believe we have one of the world’s best business environments.The World Bank will independently measure the UK as the Number 7 in terms of ease of doing business.So what we’re doing now to build on that is to develop a fellowship programme to give entrepreneurs and investors or future investors direct exposure to our innovative environment in the UK.And to set up a link – a network – between Britain and Western Balkans, entrepreneurs and the tech incubators.And this today is the first time you will have heard it officially from a government minister: we are extending the Global Entrepreneur Programme, which helps tech entrepreneurs scale and flourish, from a UK base – we’re extending the Global Entrepreneur Programme, or the GEP, to the Western Balkans.I was lucky enough last week to meet one of the founders, Eric van der Kleij.In fact, I met him in Seoul, in Korea, where he was there doing what he, obviously he and his colleagues had done, scouring the world for the best ideas to bring them to the UK for events such as this.We hope that this day will help you.It will help you build your business plans.It will provide you with assistance for any relocation you might need, including access to the Entrepreneur Visa.We hope it will be the start of helping secure new investment, to begin some mentoring options and mentoring opportunities and to give you advice about how to grow.ConclusionI really hope that some of you here today, while enjoying today, I hope it will be helpful and I hope you will look back and think this was a fundamental change in the way you took on your business.And I hope you will take advantage of this programme to help both the Western Balkans and the UK – and Europe as a whole – to reach that high-tech, high-growth future that we all want to see.And I’m very clear it will be you and people like you that will do it.Let’s make a start today.I officially open the Western Balkans Games.Let the games begin.last_img read more

first_imgSpeciality ingredients supplier Cornelius has appointed Adrian Barnfield as sales manager.Barnfield has joined the business from CSM Bakery Solutions, where he was technical applications manager focusing on the industrial and retail markets.Kerry Dodd, Cornelius business manager for health & nutrition, said Barnfield joined the business with a wealth of bakery experience in sales and technical roles acquired during his time with CSM UK, Warburtons and British Bakels.“His knowledge of the baking industry will be integral to the growth of the Cornelius’ health and nutrition business, assisting us to develop our presence in the market and adding further value to our key principals and customers,” said Dodd.Barnfield began his career as a test baker at RHM Research & Engineering, before moving into sales at a number of food ingredient research, development and manufacturing companies.In October, Cornelius teamed up with New Holland Extraction to continue its development within Europe.last_img read more

first_imgEarlier this month the evacuation of an Atlanta elementary school and reports of several ill children and teachers served as a very real reminder of the dangers of carbon monoxide. Thankfully, everyone seems to be okay, but the school remained closed for a week while officials worked to resolve the problem. School systems across the state are now scrambling to address the problems in their school buildings. Because carbon monoxide, also known as CO, is invisible and odorless, leaks are not usually found until a CO alarm sounds or someone starts experiencing symptoms of CO poisoning.However, symptoms of CO poisoning are hard to distinguish from common ailments like the flu — headache, dizziness, weakness, nausea, vomiting, chest pain and disorientation. People who are sleeping or intoxicated can succumb to CO poisoning before they know they’re experiencing symptoms. The incomplete burning of fuels, like natural gas, oil, kerosene, wood, charcoal and propane produce carbon monoxide. Poorly maintained furnaces and boilers, problems with ventilation and malfunctioning water heaters can all inadvertently expose a building occupants to CO poisoning. The good news is that it is an avoidable problem. Maintaining appliances and heating systems is a good place to start, but CO alarms are still important to help alert building occupants in case that those heating systems fail.Installing CO alarms seems like an easy and common sense precaution to take, but in the U.S. only two states (Connecticut and Maryland) have requirements for CO alarms in schools. More than half of states have laws requiring CO alarms in single-family homes and apartments, but most don’t have laws addressing older and existing homes, which may have older heating systems more likely to have CO leaks. This is not just a U.S. issue, CO poisoning is a problem worldwide, and installing alarms in schools and homes is seldom a standard practice. As a parent or community member you can advocate for CO alarms in your schools and install one in your home if you don’t already have one or if your CO alarm is 5- to 7-years old. It’s hard during the holidays for some to spend extra money on practical items like smoke and CO detectors, so this holiday season why not consider giving your friends and family members the gift of a safe and healthy home?Along with a CO alarm, your healthy home gift bag should include a smoke detector (with batteries), a radon test kit, a home maintenance checklist, green cleaning recipes and a home safety checklist.It may not be the most glamorous gift basket, but it comes with peace of mind for the holidays, and that’s a gift that will last all year long.last_img read more

first_imgIf the Vermont transportation budget goes a little farther this year, and if the winter roads are a little clearer during storms, thank the Lyndon Institute of Applied Meteorology (LIAM) and the five students working with the Vermont Agency of Transportation (VTrans) to make that happen. Thank the road crews, too.Since last fall, Kyle Blount (Peacedale, R.I.), Steve Breault (Wakefield, Mass.), Joshua Redinger (N. Scituate, R.I.), Tyler Southard (Rockland, Me.) and Matthew Clegg (Biddeford, Me.), all LSC meteorology majors, have been sending weather predictions to VTrans. The Agency, in turn, uses the information to help determine the best time at which to send out the plow, sand or salt trucks, often just before the storm hits. The weather information can help saves lives through improved road conditions, as well as save money in the long run.It is always a challenge for state road crews to determine the precise time a storm will arrive. Accurate weather predictions help road crews plan just when to lay down salt to help improve driving conditions during a storms first few hours. Forecasts provided by Lyndon State students will help VTrans respond in a timely manner to severe winter weather conditions. The students’ predictions include the amount, type and time of precipitation to expect. This should result not only in safer roads, but also aid in making highway maintenance more efficient and cost effective.The project is funded by Clarus and Connect Vermont, a federal Intelligent Transportation Systems initiative that U.S. Senator Patrick Leahy secured for the State of Vermont. Originally, the weather predictions were intended for a small, test-section of state highways, but the students’ work has been so appreciated that VTrans recently began asking for forecasting across the entire state.“We use the student predictions daily,” said VTrans Operations Director Scott Rogers. “The partnership shows a lot of promise. As the relationship matures, I expect tremendous results through improved response time and safer roads.”In addition to data collected at Lyndon State by the Meteorology Department’s technology, a new state system called RWIS, for Road Weather Information System, contributes to the accuracy of the predictions in some state locations. RWIS, purchased with another federal grant, gathers data from road sensing devices. The equipment provides information on the weather at a particular spot (wind speed and direction, visibility, dew point) as well as road-surface conditions such as temperature, wetness, amount of de-icing material on the highway, and freezing point.LIAM was set up precisely to attract this kind of work, LSC Meteorology Dept. Chair Bruce Berryman says. “For several years, LIAM has performed research projects for outside interests as a means of better educating students through experience with the work world prior to graduation. But this is the first time we have been able to put our expertise and our students’ talents to work in a way that directly benefit the State of Vermont. It’s a good fit.”The weather information will eventually be incorporated into travelers’ kiosks at rest areas and traveler web sites, such as 511.com and VermontVacation.com. It will also be available on the Clarus web site, VTrans’ website and the VTrans Condition Acquisition Reporting System, so Vermont drivers can make better decisions about winter travel on their own.last_img read more

first_imgCongressman Peter Welch announced a $792,000 federal grant Wednesday to fund the acquisition of mountaineering equipment for the Vermont National Guard. Welch made the announcement at the Ethan Allen Firing Range in Jericho, alongside Brigadier General John Farnham. Vermont s 86th IBCT (MTN) is the U.S. Army s only conventional unit designated as a Mountain Infantry Brigade. Welch was successful in securing $792,000 for Mountain Specific Operational Equipment, which will enhance the 86th IBCT s ability to complete its mission in the rugged, mountainous environment of Afghanistan.The Vermont Guard is expected to deploy to Afghanistan in the near future. We must do all we can to support our Vermont Guard as they prepare to deploy to Afghanistan, Welch said. These funds are key to ensuring our Guard members have the equipment, training and support they need to achieve their mission.Source: Welch’s officelast_img read more

first_imgTwo days ago, a national health tourism association was founded under the name – Croatian Health Tourism Association.  The goals of this association are primarily for the accelerated development of health tourism in the Republic of Croatia through organized access to new markets with the offer of the highest quality medical services and treatments, but also through the overall offer of health destinations and thermal resources on the continent. The founders are various health institutions and organizations and individuals in the field of health, tourism and sustainable development who have so far acted separately through regional clusters and without greater coordination and synergy. “In the coming days and months, the association will begin activities, especially in the preparation of projects for co-financing from EU funds, which has so far been neglected in the field of health tourism, and in the next financial period from 2021 to 2027 should be set as one of the strategic directions development that can absorb significant European funds and encourage foreign investment in this form of high value-added tourism and high employment opportunities for highly qualified labor. It is also a way to stop the outflow of the highest quality medical staff abroad faster”- said the president of HUZT Dr. Miljenko Bura.center_img He was elected president of HUZT Dr. Miljenko Bura, and for the first vice president Dr. Denis Kovačić, otherwise both are former assistant health ministers in charge of health tourism in two different governments. Among the founders of the national association is Prim. Dr. Vlasta Brozičević, who has been the leader of health tourism in Croatia for more than 30 years, and her Terme Selce have become a destination for many world sports greats. Dr. Brozičević will pay special attention to education and transfer of rich experience to members and individuals who are just entering the field of health tourism. Linking the development of health tourism with rural development and production of organic food through inclusion in HUZT clusters that are carriers of that production, long-term use of healthy food resources and synergy with health care providers in health tourism and accommodation services and preparation and serving of healthy food. Also, the HUZT points out that the association will strive for positioning and branding HUZT members on the international market through joint marketing efforts and activities, in cooperation with related organizations and institutions that support the same goals.last_img read more

first_imgAnyone given a red code must be quarantined.Cities, counties and districts with no newly confirmed cases in the last two weeks are classified as low-risk regions.On Tuesday there were only 17 new cases reported in Hubei province, all in Wuhan.Most of China’s 3,136 coronavirus deaths and 80,754 cases came from Hubei, with the majority in Wuhan. There is no indication that people can leave the province, and the measures also did not appear to loosen restrictions in Hubei’s capital, Wuhan.Chinese President Xi Jinping on Tuesday made his first visit to the city since it emerged as the epicenter of the coronavirus crisis in January.Only green code holders — meaning no contact with any cases — will be allowed to travel, and only if they are from low or medium risk areas, officials said.Confirmed or suspected cases will get a red code, while a yellow code indicates close contact with a confirmed case. Hard-hit Hubei, the epicenter of the coronavirus outbreak in China, will relax travel restrictions to allow healthy people to move within the province, officials said Tuesday.Hubei has been under lockdown since January with some 56 million people under quarantine, but the number of cases has declined in recent weeks.According to the provincial government, a mobile app will be used to give residents a colored health code, and people labelled “green” in medium and low-risk areas will be allowed to travel within the province.center_img Topics :last_img read more

first_imgArsenal to compete with Man Utd and PSG for Chelsea flop Tiemoue Bakayoko Advertisement Bakayoko did not make a great impact at Chelsea (Picture: AMA/Getty Images)With the Blues under a transfer ban for this window and the next, Lampard is keen to give every player available to him a chance, and Bakayoko could fight his way back into first team contention.Lampard takes charge of his first game as Chelsea boss on Wednesday in Dublin when the Blues take on Bohemians, before facing St Patrick’s Athletic on Saturday, Bakayoko will expect to feature.The 24-year-old commented on his future last month, confirming that he had ‘no choice’ but to return to Chelsea, but had high praise for Leonardo, who brought him to Milan as sporting director at the San Siro.‘[PSG sporting director] Leonardo brought me to Milan, it was he who allowed me to recover my form by putting his trust in me,’ said the central midfielder.More: FootballRio Ferdinand urges Ole Gunnar Solskjaer to drop Manchester United starChelsea defender Fikayo Tomori reveals why he made U-turn over transfer deadline day moveMikel Arteta rates Thomas Partey’s chances of making his Arsenal debut vs Man City‘I have a lot of respect for him and Milan. I’m glad he’s coming to Paris, they’re the club of my heart and city.‘I’m sure he’ll do a good job. I wish him the best there. Of course I’d like to play in Paris, I won’t deny it. It means a lot to my loved ones and I. We’re real Parisians.‘My future? Yes, I will go back to Chelsea. I still have a three-year contract.‘I have no choice. I don’t know what will happen after that but I have to go back to Chelsea. It is the only thing I know.’The France international made 31 league appearances for Milan last season and 42 in all competitions, scoring one goal.MORE: Man United and Arsenal submit enquiries to sign Southampton midfielder Mario LeminaMORE: Arsenal confident deal for William Saliba won’t affect this summer’s transfer funds Metro Sport ReporterTuesday 9 Jul 2019 8:33 amShare this article via facebookShare this article via twitterShare this article via messengerShare this with Share this article via emailShare this article via flipboardCopy link15Shares Comment Tiemoue Bakayoko is wanted in France and England (Picture: Getty Images)An unlikely transfer race has broken out for Chelsea’s Tiemoue Bakayoko as Arsenal will compete for Manchester United and Paris Saint-Germain for his signature.The 24-year-old spent last season on loan at AC Milan after a disappointing first campaign at Stamford Bridge when he signed from Monaco in 2017.However, an improvement in form with the Serie A club has seen a number of clubs develop an interest in the player that the Blues had no place for last season.RMC report that Unai Emery is a keen admirer of the midfielder, as is PSG sporting director Leonardo, while Manchester United see him as a potential replacement for Nemanja Matic.AdvertisementAdvertisementADVERTISEMENTBakayoko could well still have a future at Chelsea, though, as he is with the squad in Dublin for their pre-season tour and is being assessed by new manager Frank Lampard. Advertisementlast_img read more

first_imgArchitectural historian Marianne Taylor at Newstead House. Picture: Tara Croser.THEY are the stately manors that have graced our city’s landscape for more than a century.The grand homes we drive past every day that serve as permanent reminders of Brisbane’s past.Now one of those homes — a landmark property thought to be the third oldest in the Queensland capital — is on the market for owner-occupiers, as well as investors, to buy for the first time in more than 150 years.Entrepreneur Keith Lloyd is selling his historic riverfront property, Shafston House, in a campaign that has attracted local and international interest.RELATED: Flipped colonial cottage with a twistBut historians fear the site will be snapped up by developers and carved up, unless someone with deep pockets can afford to buy it and preserve it as a private home.Inside Shafston House, one of Brisbane’s oldest homes, which is on the market.Part of the Shafston International College campus, the 1ha Shafston Estate at 23 Castlebar St, Kangaroo Point, includes six campus buildings including the 168 year-old, heritage-listed home.Records show the land alone is worth $17.5 million.Marketing agent Andrew Gard of Cushman & Wakefield told The Courier-Mail it was the first time in 150 years that the freehold title had been offered directly to the market for sale.Mr Gard said it was rare to find a 1ha riverfront land parcel only 1km from the CBD.This property known as ‘Shaftston Estate’ is for sale.Shafston House was built in several stages between 1851 and 1904 by pastoralist and explorer Henry Stuart.It was designed by well known 19th century architect Robin Dods and is an example of the Victorian gothic architecture style that was popular at the time.The estate was acquired by the Australian Government in 1918 to accommodate servicemen and was later the Brisbane headquarters for the RAAF.Queensland entrepreneur Keith Lloyd is selling part of his Shafston International College campus.Keith Lloyd acquired the leasehold of Shafston House from restaurateur Gary Balkin in 1994 and converted it to freehold, building the campus around it.It is understood that if sold the campus’ operations on the estate will be consolidated into other nearby buildings.According to the heritage register, it is likely the third oldest house in the Brisbane metropolitan area, after Newstead House and Bulimba House, and a rare surviving remnant of a riverine estate of a type typical in the early development of Brisbane.MORE: Mortgage stress down in QueenslandMarianne Taylor, an architectural historian behind The House Detective business, said it was “miraculous” the property had survived untouched for so long, given the size of the block and its prime, inner-city location.“It won’t be able to be demolished because it’s heritage-listed, but that doesn’t mean the land can’t be subdivided,” Ms Taylor said.“It demonstrates the style of house that was being built at that time, and it’s really rare in Brisbane to have a house that old.“This house is quite different to Newstead House because Newstead is a basic, traditional style house, whereas this is far more decorative and was really designed to impress people and show off the owner’s wealth.”Brisbane’s historic Shafston House is for sale.Ms Taylor, who is also the president of the Brisbane branch of the National Trust of Queensland, said she had noticed a resurgence in the appreciation of historic homes.“I personally think we are seeing a real increase in people’s appreciation of older houses and I think part of that comes from the fact we’re rapidly losing a lot through development and infill development in Brisbane,” she said.“To me they provide evidence of the history of Brisbane.“They’re little landmarks on the road of Brisbane’s history that remind us of how things have changed and each one has such a great story to tell.“We’re seeing a lot of people now have the wealth to buy these big, old properties and turn them back into private homes, which is fantastic in my opinion.”An example of a once public heritage building being bought privately for use as a family home is the property at 17 Laurel Ave, Chelmer.This historic house at 17 Laurel Ave, Chelmer, sold to a private homeowner for $3m.The circa 1900 house on 4335 sqm of land sold for $3 million in 2014.It was formerly home to the Red Cross from where it served as a place for servicemen returning from WWII and later became a training centre for the Queensland Police Service.NEWSTEAD HOUSENewstead House, circa 1948. Source: State Library of Queensland.Hailed as Brisbane’s oldest surviving home, this iconic residence graces the Breakfast Creek bank of the Brisbane River in Newstead.Built as a small cottage in the Colonial-Georgian style in 1846 by European grazier Patrick Leslie, the house was later renovated and extended to become the grand home it is today.Newstead House is furnished and decorated to reflect the late-Victorian era and is now an established museum for visitors to learn more of its history.Newstead House communications and programming manager Jennifer Garcia said the property was the first in Queensland, and possibly Australia, to be protected by an act of Parliament — Newstead House Trust Act 1939.Ms Garcia said she believed the issue of preserving Brisbane’s heritage had never been more significant.“As we come to acknowledge and celebrate Brisbane’s emerging status as a new world city, it becomes increasingly important for heritage precincts like Newstead House to ensure this is contextualised within broader conversations around cultural heritage, place, story and history,” she said.“With so few historic buildings still standing in Brisbane, we recognise that Newstead House is uniquely placed, geographically, architecturally and historically to contribute to this evolving narrative with depth, meaning and purpose.”Newstead House is hailed as being the oldest surviving residence in Brisbane. Picture: AAP/David Clark.BULIMBA HOUSEBulimba House has the distinction of being the oldest stone-built residence with a continued history of private occupation in Brisbane, according to Russell Turner of the Bulimba District Historical Society.In 1849, a man named David McConnel returned to Moreton Bay with his bride Mary (nee Macleod), and commissioned the building of a home on their farming land at Tugulawa.The Petrie family built the home from stone obtained from a quarry downstream in what is now Quarries Reach.An old photo of Bulimba House, which was built in 1849.The McConnel family named the house ‘Bulimba’ from an Aboriginal word meaning “place of the magpie lark”.The name became synonymous with the district and now suburb.Following the McConnel family, the residents and owners of Bulimba House have included Sir Robert MacKenzie (Queensland Treasurer and Premier), Donald Coutts (squatter), Edward Griffith (businessman, Shire Chairman and brother of Sir Samuel Griffith) and Colonel Justin Foxton (politician, barrister and soldier).Bulimba House is one of Brisbane’s oldest surviving homes.HANKERING FOR A HISTORIC HOME?1. ‘Cintra House’ – 23 Boyd St, Bowen HillsNo price guideLast sold for $2.1m in 2001Cintra House is a true relic of Brisbane’s history.One of Brisbane’s oldest surviving homes and most prominent hilltop residences, ‘Cintra House’ is a circa 1860s estate on the fringe of the CBD.The heritage-listed, prominent white landmark is a rare example of Georgian architecture — built entirely of stone — and has been home to a number of residents of note over the years.Stefanie Brown at Cintra House, which she is selling. Picture: Peter Wallis.Today, it stands as a majestic six-bedroom, three-bathroom family home on 3050 square metres of private hilltop land.It features marble fireplaces, 3.6-metre-high ornate ceilings, a full-size championship tennis court and a swimming pool.2. ‘Lynford’ – 132 Windermere Rd, HamiltonNo price guideLast sold for $3.6m in 2012This house at 132 Windermere Rd, Hamilton, has been listed for sale by Brisbane artist Claire Stening.This grand estate known as ‘Lynford’ has been described as Brisbane’s best example of a Tudor revival home.Built in 1928, it is owned by local artist Claire Stening and her husband, Jim, who is the founder of fixed income broker FIIG Securities.The couple recently renovated and extended the heritage-listed house, which sits on more than 1500 sqm of blue-chip real estate.More from newsParks and wildlife the new lust-haves post coronavirus13 hours agoNoosa’s best beachfront penthouse is about to hit the market13 hours agoClaire Stening in her garage that has windows that look through to her pool. Photo: Glenn Hunt.Features include a resort-style pool, which can be seen through glass panels in the subterranean garage.Marketing agent Dwight Ferguson of Ray White – Ascot said the home was being sold without a price guide, but was likely to rival the sale of nearby 30 Windermere Road, which fetched $5.95 million in April last year.3. ‘Newnham’ – 60 Riverview Tce, HamiltonPrice guide: Mid $3mLast sold for $110,000 in 2001This grand home at 60 Riverview Tce, Hamilton, is for sale. Picture: Drew Fitzgibbon.Sitting proudly on prime Hamilton real estate, this property has housed a number of high-profile families in its past.It was built in 1901 by department store owner William Overell.In the late 1920s, the front verandas were closed in and arches and Taj Mahal inspired domes were added.Marketing agent Alma Clark of Alma Clark Real Estate said she sold it to former rugby union player, John Eales, back in 1997, and a well-known barrister before that.The front patio of the house at 60 Riverview Tce, Hamilton.Mr Eales sold the property for just $110,000 in 2001, which was indicative of the market at the time.The house has four bedrooms and a study, three bathrooms and a modern kitchen overlooking a pool and entertaining area.Ms Clark said there had been strong interest from potential buyers.“It’s amazing how many people come through the opens who are interested in the history of the home,” Ms Clark said.“There’s not many (in Brisbane) that have been left untouched like this.”4. Locarno’ – 29 Hillside Cres, HamiltonNo price guideLast sold for $950,000 in 2001This historic property at 29 Hillside Cres, Hamilton, is for sale.‘Locarno’ is an art deco masterpiece that was built early in the 20th century.The upper level of the home was added in the 1930s.The current owners bought the property in 2001 and undertook significant renovations and extensions under the guidance of acclaimed local architect, Robin Spencer.The view from the terrace at 29 Hillside Cres, Hamilton.It features four bedrooms, five-and-a-half bathrooms, a gym which can be used as a fifth bedroom and a kitchen on both floors.5. ‘Rooklyn’ – 4 Sutherland Ave, AscotPrice guide: $3.4mLast sold for $46,000 in 1972This grand home at 4 Sutherland Ave, Ascot, is for sale. Picture: Realestate.com.au.A grand and stately residence in one of Ascot’s most sought-after streets, ‘Rooklyn’ has been held by the same family for 47 years.The historic circa 1910 home is filled with traditional character features and has five bedrooms and three bathrooms.Inside the property at 4 Sutherland Ave, Ascot, which is for sale.Marketing agent Vaughan Keenan of Grace and Keenan said the beauty of the home was that it had never been “bastardised”.“It’s one of those rare houses where all the original features are still intact,” Mr Keenan said.“One of the bathrooms still has the original terrazzo floor.”Mr Keenan said he was in negotiations with three potential buyers who had made offers.“The Sutherland Avenue address is a big drawcard for people because it’s one of THE streets in Brisbane,” he said.they want to keep it in its state6. ‘Nareke’ – 50 Dauphin Tce, Highgate HillPrice guide: $11mLast sold for $6.55m in 2008This property at 50 Dauphin Tce, Highgate Hill, is on the market for $11m.Built on the site of General Douglas MacArthur’s home during the Pacific campaign, this ornate Victorian-style mansion is one of the most admired residences on the Brisbane River.Owned by doctors Chris and Tania Bradshaw, the riverfront estate known as the ‘Great Gatsby’ mansion was only established in 1996, but looks like something from a bygone era.The landmark home comes with a five storey-high turret and dome, which opens up for stargazing.Inside the home at 50 Dauphin Tce, Highgate Hill.last_img read more