Previous Article Next Article More than just a numberOn 1 Feb 2002 in Musculoskeletal disorders, Personnel Today If you have been frustrated in your dealings with call centres, spare athought for those who work there. These modern-day sweat shops could do much toimprove working conditions and make their staff feel less like slave labourMore than 400,000 people work in call centres which now employ more peoplethan the steel, coal and car industries put together. And it is estimated thatcall-centre workers will outnumber teachers and farmers by 2001. They arestaffed mainly by women in the 20 to 30 age group. According to Datamonitor, by 2001, one to three per cent of Europe’s workingpopulation will be employed as call centre agents. Call centres are one of the fastest growing industrial sectors in the UK andhave been hailed as the saviour of British jobs. However, working practices andconditions vary and rates of 50 per cent staff turnover per annum are common.Some call centres have churn rates of 80 per cent and rates of 100 per cent ormore are not unknown. They are frequently described as sweat shops employingslave labour. Over the past few years, the attitude towards occupational stress in callcentres has been changing. Under the UK Health and Safety at Work Act 1974(HASAWA) employers have an obligation to provide both a safe place of work and,as far as reasonably practicable, a safe system of work. The most common threat to employee safety these days is not from accidentsor physical violence but from what is now known as psychological violence – inother words, stress. Call centre stressors There is constant pressure on call centre employees to meet tough callhandling targets. This is accompanied by marketing pressure as many callcentres are now in the forefront of “selling the product” whichincludes cold calling. This should be seen against a background of aggressiveperformance monitoring and call handling standards. Additionally, the business is conducted via the telephone while using screendisplay equipment, which is a high risk combination for musculoskeletalproblems. Being seated for most of the working day involves risk to the backand upper limbs if workstations are not designed to suit individual workers. Call centre workers, when interviewed by the union MSF, had many complaints.– They feel intimidated by managers and imposed targets – They have decreased enthusiasm – They feel nervous about calls being monitored, “everything we say ordo can be watched and listened to and they find weak points to pick us up on –the real thing that got me was the management’s ability to control and monitorour every move” – There is constant heavy-handed pressure to increase productivity – likebeing in a race to do better than colleagues with statistics displayed on aboard for all to see – Staff never have any positive feedback – There is pressure to produce, based on the fear of conformity – No breaks are allowed between calls. There is sometimes a facility to be‘not ready’ which gives an employee time to write up call notes, but this ismonitored too. There is a board on the wall flashing how many calls are waitingand how long they have been waiting. Conversely, at one call centre in SouthWales employees can take up to 30 minutes between calls – although they are notallowed to leave their desk or read a magazine or book – Toilet breaks are strictly monitored and staff have to explain why theyare going so often – Staff have to come in early to ‘log on’ and be ready for the start of theshift without extra pay, as well as having to stay and finish a call after theend of a shift without extra pay. However, if staff are one minute late theycan have 15 minutes docked from their pay. A report published by the Industrial Society, which was unveiled at the lastLabour Party Conference, suggested call centres could be bad for the mentalhealth of employees. The report, called New work, new stress, said the currenttrend for creating jobs intended to improve productivity and efficiency, giveemployees little job control which was not conducive to their mental health. In fact, because of this pressure on productivity, call centres tend todisregard customer value. Customers are channelled into straitjacketconversations often after having been ‘processed’ by a voice response systemand possibly having listened to irritating music for 10 minutes or more. Mostcompanies seem oblivious to the poor customer experience they are delivering.There is little or no relationship between the customer and the company and itbecomes easy for the customer to get upset with the operator and apply pressurethrough complaints, insults, requests to speak to the supervisor and so on. But, are all call centres the same? The case study indicates that theycertainly tend to create the same pressures. In most centres, three-quarters of telephonists are women and many are agedunder 30. Based in industrialised regions where unemployment is particularlyhigh, call centres are a godsend for thousands of workers back on the jobmarket. From the perspective of the employer, the main incentives are lowwages, economies of scale and the simplicity of set-up and installation. Ergonomics The need to share desks, together with a lack of personal space, leavesworkers with little or no sense of identity. Workstations and chairs cater foreveryone but suit no-one. It is important that individuals are able to walkaround and take time out from their work positions to avoid musculoskeletalproblems. Furniture manufacturers are under pressure to meet the demands from callcentres for designs that are functionally acceptable and aestheticallypleasing. The first signs of occupational health problems have already started toemerge. Constant use of computers is leading to repetitive strain injury. Employeesmay work up to five hours without a break and unsuitable seating leads to backpain and other postural problems. Forward-thinking call centres are alreadyinvesting in prevention and remedial support such as chair massage andreflexology in order to redress the balance, but stronger action needs to betaken. Occupational health Employees may go to their OH adviser for help with the symptoms caused bythe pressures, with complaints ranging from aching muscles, loss of appetiteand restless sleep to a sense of exhaustion. Such employees often leave it toolate and become bad-tempered and irritable which in turn causes problems athome or with colleagues. Action to be taken If call centres are serious about tackling stress and musculoskeletalproblems, they need to address the following issues: – Ensure close communication between supervisors and staff – Provide sufficient information for operators to be able to efficientlyhandle all customer queries – Provide adequate training to deal with abusive customers – Set realistic work schedules and targets – Be cognisant of the physical working environment – Provide sufficient employee facilities (toilets, washrooms, rest areas andtea facilities, for example) – Ensure adequate work breaks – Design adequate space between colleagues and workstations – Install temperature, air conditioning and noise level controls – Reduce radiation from computer screens Stress management training, whether it be relaxation training, anger-controltechniques or assertiveness skills are highly effective in helping workers copewith pressure. More forward-thinking employers and managers are going beyondsimple training that helps people cope with the symptoms. They are now taking adeeper look at the causes of stress and are actively changing workingpractices, processes and/or aspects of the environment that give rise to work-related illness. Since these actions also protect market share andprofitability, there are compelling business reasons for getting it right. The real potential for increased productivity lies with the people who actuallytalk to the customers. In order to motivate employees, it is vital to give thema reason to do better in order to gain job satisfaction. If employees decidethe job is fun, interesting and fulfilling, instead of working at 20 per centof their capacity they may bring 40 per cent of their potential. This is equalto a 100 per cent productivity increase and costs nothing in terms of monetaryinvestment. Sources MSF Website 18.12.98 National Institute for Occupational Safety & Health (USA) UNISON – Holding the Line, Guide to Making Call Centres a Better Place toWork TUC Website UK National Workplace Bullying Advice Line BBC News Website 20.2.01 Carole Spiers is an occupational stress consultant with Carole SpiersAssociates International Occupational Stress Consultancy, tel: 020-8854 1593.Fax: 020-8907 9290 E-mail: [email protected] www.csa-stress.co.ukCase studyAnna and Bob met up a few monthsafter Anna left the call centre where they had been working together. Bob told Anna: “You got out just in time. Since thereorganisation nobody feels safe. It used to be that as long as you did yourwork you had a job. They expect the same production rates even though two guysare now doing the work of three. We’re so backed up I’m working 12-hour shifts,six days a week. I swear I hear those machines ringing in my sleep. Guys arecalling sick just to get a break.” But Anna was no happier in her new job: “I’m afraid Ijumped from the frying pan into the fire. In my new job the computer routes thecalls and they never stop. I even have to schedule my bathroom breaks. All Ihear the whole day are complaints from unhappy customers. I try to be helpfuland sympathetic but I can’t promise anything without getting my boss’ approval.Most of the time I’m caught between what the customer wants and company policy.I’m not sure who I’m supposed to keep happy. A lot of the time we end up lyingto the customers just to get them off the line – we are under pressure to answer the next call. My colleagues are souptight and tense they don’t even talk to one another.” Related posts:No related photos. Comments are closed.
Aureus Mining Company and Aminata and Sons, have entered into a US$90m (Ninety Million) contract for the supply of petroleum products to Aureus Mining New Liberty Gold Mining Project in Grand Cape Mount County. The contract will run for the lifespan of the mine, which is 8 years. Speaking at the signing ceremony, the General Manager of Aureus Mining Company, Mr. Debar Allen, said Aminata’s petroleum service delivery meets the standard and has demonstrated the capacity to deliver more than any of its competitors in the sector.“It is a pride and joy for Aureus to do this with a Liberian entity because of our belief in local content. We are confident that Aminata can deliver a key component of the project by the provision of fuel over its duration. This is the third sizable contract in our operation for the duration of the mine; and we are proud that we can enter into this agreement with a Liberian-owned entity.”For his part, the Minister of Lands, Mines and Energy Mr. Patrick Sandolo, said the Aureus Gold Mining project represents “a lot of firsts” in Liberia. He described the project as “the first industrial-sized gold mining operation in Liberia ever, and the first new mining operation in Liberia to commence in 2015. He noted that the contract is also the most significant and the largest that any company in the mining sector has awarded to a Liberian business entity.”According to Minister Sandolo, “the signing of this contract gives us what we have been trying to get, which is that all other companies should remain committed; and also keep their projects on course. We are very pleased and gratified, and we assure all companies in the country of government’s fullest support in their operations.”Chief Executive Officer of Aminata and Sons, Mr. Siaka Toure, thanked the Government of Liberia for creating the enabling environment to allow business entities to freely operate in the country. He said the signing of the contract has relieved Aureus of the burden of procuring and transporting petroleum products at the mine. He promised that Aminata will construct a tank farm at the mine where the company will be receiving its supplies. He indicated that his company will do everything possible to keep the contract on course throughout the duration of the mine. He thanked Aureus for selecting a Liberian company to supply such a very significant commodity to the project.The Acting Minister of Commerce, Mr. Cyril Allen said it is a good thing to have Liberian companies entering into such a deal for the supply of petroleum products in the mining sector. “We are very proud of Aminata, and we hope that they will live up to the expectations of the deal.”The New Liberty Gold Mines project, owned by Aureus Mining Company has an estimated proven and probable reserve of 924,000 ounces of gold grading 3.4 g/t. When fully operational, this project will provide much needed revenue and employment for Liberians while developing human capacity and business opportunities for Liberian owned Small Medium Enterprises over the duration of the mining operations. Delivering her annual message to the Fourth Session of the 53rd Legislature, President Sirleaf commended the “impressive work” of the gold mining concessionaire, and urged the lawmakers to “visit the concession site for a personal appreciation of the beneficial results” of the concession agreement they signed. Mr. Allen said the company is delighted over the President’s commendation about their work and that Aureus remains committed to aspects of the Mineral Development Agreement, including its Resettlement Action Plan, which provides for the construction of new and modern homes for employees and residents of the affected communities.He added that the President’s commendation has motivated the company further to living up to all aspects of its agreement.Share this:Click to share on Twitter (Opens in new window)Click to share on Facebook (Opens in new window)
Mrs Brown’s Boys has been voted number 1 in an online poll conducted by Radio Times. The show, which is a co-production between RTÉ and BBC.The hugely popular sitcom The Office was beaten to the top spot by the hilarious Mrs Browns’s Boys.Donegal based Danny O’Carroll who plays Buster Brady has expressed his delight on Twitter. https://twitter.com/BbMrsbrownsboys/status/767881735380017153Ricky Gervais’ The Office came second in the poll.The triumph of Mrs Brown’s Boys has long puzzled critics. With over 14,000 voters casting their opinions in the poll it sure will get the credit it deserves.Creator and main star of the show Brendan O’Carroll has said the win highlighted the show’s rising popularity in the face of poor reviews. Below is the top 20 British sitcoms since the turn of the century.Mrs Brown’s Boys (started 2011)The Office (2001)Peter Kay’s Car Share (2015)Count Arthur Strong (2013)The IT Crowd (2006)The Thick Of It (2005)Gavin & Stacey (2007)Miranda (2009)Raised By Wolves (2015)Outnumbered (2007)Peep Show (2003)Black Books (2000)Green Wing (2003)The Inbetweeners (2008)Bad Education (2012)Peter Kay’s Phoenix Nights (2001)Yonderland (2013)Twenty Twelve/W1A (2011)Benidorm (2007)Detectorists (2014)Buster’s delight as Mrs Brown’s Boys voted best sitcom of 21st century was last modified: August 23rd, 2016 by Mark ForkerShare this:Click to share on Facebook (Opens in new window)Click to share on Twitter (Opens in new window)Click to share on LinkedIn (Opens in new window)Click to share on Reddit (Opens in new window)Click to share on Pocket (Opens in new window)Click to share on Telegram (Opens in new window)Click to share on WhatsApp (Opens in new window)Click to share on Skype (Opens in new window)Click to print (Opens in new window) Tags:21st centurybest sitcomBusterMrs Brown’s Boys
QPR plan to approach Tjaronn Chery about a new contract after the transfer window closes, West London Sport revealed today.Chery is due to enter the final year of his contract next summer and Rangers are keen for him to commit his long-term future to the club.Meanwhile, R’s youngster Darnell Furlong has joined Swindon on a season-long loan.Many QPR fans on Twitter reacted with dismay to Furlong’s previous loan moves, but the reaction to this one has been largely positive.So too was Rangers’ Under-23 side’s start to the season – they won 2-0 at Barnsley this afternoon.Chelsea’s Bertrand Traore has also left on a season-long loan – his move to Ajax was confirmed today after the 20-year-old forward signed a new three-year contract at Stamford Bridge.Blues boss Antonio Conte has insisted that Traore is part of the club’s long-term plans, and also believes Chelsea need to show patience in what the Italian has described as a “crazy” transfer market.Fulham have made another purchase, completing the signing of Jozabed Sanchéz from Spanish club Rayo Vallecano.And in badminton, Feltham’s Rajiv Ouseph got his Olympic Games campaign under way with a comfortable victory over Petr Koukal of the Czech Republic.Follow West London Sport on TwitterFind us on Facebook
Top Reasons to Go With Managed WordPress Hosting Why Tech Companies Need Simpler Terms of Servic… A Web Developer’s New Best Friend is the AI Wai… audrey watters Don’t Be Afraid to Push Back Against Investors.When the band’s record label EMI disabled the embedding feature for their videos on YouTube, the band fought back – in both mainstream and new media – calling the record industry “greedy and short-sighted” in an editorial piece in the New York Times. After making a good bit of noise, the band was released from their contract and formed their own label. Their videos are, as you can see here, again available for embedding.Of course, not everyone is in a position to pen an Op-Ed for the New York Times. But there are still ways to make your voice heard. Be your media.Let Your Fans Be the Evangelists for Your Brand. Related Posts Tags:#start#tips Indie pop band OK Go debuted the music video for their song “End Love” this week. And I bet you’ve seen it already. Since its upload to YouTube on Tuesday, the video has had over 400,000 views. Arguably OK Go are the among the masters of the YouTube platform. Their famous 2006 treadmill video for “Here It Goes Again” clocks in with over 50 million views, making it one of YouTube’s most watched and most favorited videos. Certainly OK Go have been pioneering the ways in which artists can embrace new technologies – and use them to challenge the traditional parts of the record industry. And as pioneers, OK Go offer lessons for those outside the music business.Clearly, the most obvious lesson that startups might take from OK Go is: make a viral video. But of course, that’s easier said than done. What becomes viral isn’t necessarily predictable (nor is it necessarily positive). So here are some other things that startups can learn from OK Go:Focus on a Good Product, Not on Good Advertising.Despite it being the way in which most of their fans have been introduced to their music, OK Go do not see their videos as advertisements for their band. Rather, the band views the videos as artistic projects inextricable from the music, not simply promo pieces. And while the band is sometimes criticized for having videos that are more successful than their albums, lead singer Damien Kulash says in a New York Magazine interview, “I understand that comes from the old model of videos being a distinct advertisement for the song. And when looked at that way, if an advertisement for a car is more powerful than the car itself, yeah, you’ve got a problem. But these things are part and parcel for us and all part of the same art project.”Do One Thing. Do It Brilliantly. Then Iterate.OK Go’s music videos are known for being made in one-take, with a single-shot. That is, the filming is continuous, and the videos have no (or minimal) edits. And while this has become their stylistic marker, it has not stopped the band from continuing to innovate on that film technique. Have a Plan. And Practice ’til You Get It Right.The second video the band made for the song “This Too Shall Pass” features a Rube Goldberg machine and is a thing of creative and engineering beauty. But to achieve that, the band had “pages and pages of rules,” admits Kulash. The video took over five months of planning, several days of rehearsal, and two full 24-hour days of shooting – over 100 takes before they got it right. Give your customers something they want to tell others about. Make it easy for them to share that info.And Finally, Remember: Things Built In Your Sister’s Garage Can Be Game-Changing. 8 Best WordPress Hosting Solutions on the Market
Tags:#Microsoft#news#search#web A Web Developer’s New Best Friend is the AI Wai… Why Tech Companies Need Simpler Terms of Servic… Related Posts Top Reasons to Go With Managed WordPress Hosting 8 Best WordPress Hosting Solutions on the Market sarah perez Microsoft’s Bing search engine now includes tiles on its results pages which show dynamically updated visual cues and other information from partner websites. Included at launch are IMDb, Yahoo Movies, Rotten Tomatoes, OpenTable, Yelp, CitySearch, Urban Spoon, Cheap Flights, YouTube, MTV, Last.fm, Rhapsody, Pandora, MSN and dozens of others. The concept is very much reminiscent of Microsoft’s Windows Phone 7 user interface, which also displays alerts and information through the use of homescreen tiles updated in real-time.To use the new tiles on Bing, you simply perform a search query and the tiles will appear on the right side of the screen.Tiles Aid in Discovery, Says Bing DirectorThe idea behind the addition of tiles, according to Bing Director Stefan Weitz, is to allow you to “ingest third party content more successfully,” and “make it more discoverable.” In a video (seen here on the Microsoft-watching blog LiveSide), Weitz used the example of performing a movie search on Bing and seeing a tile next to the related search results from IMDb.LiveSide originally believed that these tiles were either paid for or “sponsored” by Microsoft’s partners, but a company spokesperson later reached out to clarify, saying that was not the case, but rather, the tiles were “created in partnership with recognized brands to help people easily identify trusted sites and make faster, more informed decisions,” The spokesperson also added that the tiles do not have an impact on organic search results.There are currently 45 tile partners in the entertainment, local, travel and auto categories.Do Tiles Look Too Much Like Ads?But LiveSide said the new tiles look like paid advertisements and openly wondered if that mattered, or if they would even be helpful. You can try them for yourself and make your own determination. (And please comment below to share your thoughts!)To see the tiles, just perform a Bing search on a topic where tiles may show up. Local searches and movie searches are good, easy examples to try. When you see a tile appear on the right side of the search results page, hover your cursor over the tile to see a fly-out window on the right appear with additional information.For instance, an IMDb tile shows the user rating for a given flick, but the fly-out window provides more details like a synopsis, additional IMDb links, an IMDb search box and more.At this time, we don’t know which worldwide markets are seeing these tiles just yet, but we have them here in the U.S. and have seen one report of them arriving in the U.K.
Massive Non-Desk Workforce is an Opportunity fo… Tags:#Apple#haters#Microsoft IT + Project Management: A Love Affair Related Posts Matt Asay Cognitive Automation is the Immediate Future of… 3 Areas of Your Business that Need Tech Now The only thing worse than dealing with haters of your company or product is not having any at all. The product without haters is destined for ignominy and failure. In fact, I’d go so far as to say that your product’s success is positively correlated with the volume of venom directed at it.But first, let’s define a “hater.”There’s valid criticism, and then there’s hate. A hater, according to Urban Dictionary, feasts upon schadenfreude: “A person that simply cannot be happy for another person’s success. So rather than be happy they make a point of exposing a flaw in that person.” Jealousy factors heavily into a hater’s temperament. Yes, jealousy. After all, no one hates a loser. That company with 1% market share? No one bothers to expend energy trashing it. Not seriously, anyway.No, haters reserve their hate for the winners. It’s Good To Be HatedDon’t believe me? Let’s look at some outsized winners, like Apple.Apple’s market share may be sliding in both smartphones and tablets, in part because the market is growing around it, but Apple still commands profits (and revenues) that every company on the planet envies. It also commands disproportionate attention from haters. Social Mention pegs Apple’s love-to-hate ratio at 2-1. Motherhood and apple pie? 7-1. (You can find similar results using Twendz or Amplicate, whose data indicates that 44% hate Apple and a massive 68% hate the iPhone.All to the tune of $137 billion in the bank. How about Microsoft? Haters have targeted it for years, including me. (Incidentally, I don’t consider myself a hater, but that’s beside the point: “hate” in this definition is what we do, not necessarily who we are. And I’ve written some serious broadsides against Microsoft for its early bullying of open source.) How much is Microsoft hated? Amplicate details a 63% hate rate against Windows, 69% against the company, and a whopping 89% against Internet Explorer. Social Mention (3:1 love-to-hate ratio) and Twendz reveal similar data. And yet Microsoft still manages to earn over $72 billion in revenue, with a “paltry” $68 billion in the bank. The list goes on. MySQL? It was once pilloried as a database that lost data, performed poorly, etc. Now it’s the third-most popular database in the world. Linux? Microsoft system administrators used to ridicule its security, performance, and most everything else. Now it owns 21% of the server market and keeps growing as it is the default OS for cloud, Big Data, and other emerging trends. Facebook was lambasted for not groking mobile, even as mobile has grown in two quarters from 14% to 23% of the company’s billion-dollar quarters.Responding To The HatersI could go on, but you get the point: haters are actually leading indicators of success. The more vociferous your haters, the more likely that you’re doing something right, and it’s driving them insane. Bonus points if you can claim a Twitter spoof account, as Apple once could thanks to @FakeSteveJobs/@RealDanLyons. No one bothers to parody a losing company or product, as no one would get the joke. This is not to suggest that you should ignore valid criticism, but rather to take it in stride and answer with product improvements, as each of the companies noted above has done. Even bile-fueled hate can be instructive, after all, so the key is to learn from it without becoming consumed by it.While it’s hard to resist responding, don’t. Doing so simply legitimizes the hater and amplifies their voice, as you almost certainly have more distribution than they do. I once heard wise counsel about someone criticized in a local newspaper. When they wanted to respond, they were told, “Don’t. Half the people in town don’t get that paper. Half that do won’t have read the article in question. Half of those who read it won’t believe it. And half that read and believe it simply won’t care.” Content on the Internet has an exceptionally short shelf-life. Don’t respond. Let it die. The best response is always by delivering on your product, as PDA CTO Eliot Murphy intimates.The Only Thing Worse Than Having Haters…Again, in our hyper-connected world it’s simply impossible to succeed without accumulating haters along the way. They indicate you’re doing something right, as SpringSource founder Rod Johnson suggests:In other words, it’s far better to have a popular but feverishly hated product than a Milque Toast product that no one can be bothered to criticize, as forum traffic on Oracle (Market cap: $164B), SAP ($94B), and CA ($11B) illustrates. Powered By BoardReader.COMMore TrendsNone of which is to suggest that everyone criticizes your product is a mindless hater and should be ignored. Far from it. But when haters start congregating around your product, listen to their criticism, evaluate its merits, don’t respond, continually improve your product, and be very, very grateful that you have haters.After all, most companies have few to no haters at all. Pity them.Image courtesy of Shutterstock.
Chelsea managed to beat Manchester United 1-0 in the FA Cup final game yesterday and Marcos Alonso believes that it was a well-deserved win as his team stuck to their game plan and it all worked out well.The full-back insisted that the Blues deserved to lift the trophy as they were the better side against José Mourinho’s Red Devils and their victory was just a result of well-structured and organized game plan.The former Fiorentina player spoke about his side’s win as he said, according to chelseafc.com:Maguire says United need to build on today’s win George Patchias – September 14, 2019 Harry Maguire wants his United teammates to build on the victory over Leicester City.During the summer, Harry Maguire was referred to as the ultimate…“I think it was well-deserved. We knew playing this way we were going to suffer but the team defended very well and we scored one of the few chances we had.”“We felt comfortable, even if we suffered a little bit because 90 minutes defending against good players. We stayed compact during the whole game and we helped each other out, so I think it was a much-deserved win.”“It was hard, not only in the second half but in the first half as well. We knew playing this way we were going to suffer and we had to defend a lot but I think we did a great game. We had a plan we executed very well and I’m very happy for the title.”
Lyon manager Bruno Genesio felt that his side’s disappointing first-half display cost them a chance of possibly beating Montpellier away on SaturdayLes Gones only really came to life after the break with Nabil Fekir putting them in the lead with a 67th-minute goal as they looked to end 2018 with a five-point advantage over Montpellier.But the hosts, who had a goal ruled out by VAR, soon equalised through a great effort from Rubén Aguilar to settle the score at 1-1.The point left Lyon in third in Ligue 1 and two points above Montpellier in the final Champions League spot having played one more game.“We played two completely different halves,” Genesio told the club website.“We were already on vacation during the first half but had the chance to head into the break scoreless.“We were dominated in the duels, they were more aggressive. We played with more commitment, movement and verticality after the break.How Dagba become one of PSG’s regulars Manuel R. Medina – September 14, 2019 21-year-old full-back Colin Dagba had a very difficult time to break into professional football, but now he’s one of PSG’s regular players.“We knew how to get back on track and dominate the game. It’s a good performance to draw in Montpellier.“But we can have regrets because we might’ve been able to get a better result by playing a better first half.“This is a good point… The record is satisfactory but we could have a few more points. We lost points foolishly in the league. We are in the top three.”Fekir added: “It’s a logical draw even if we are a little disappointed.“We came back with better intentions after the break… We could have finished the year better.“The season is still long. We need to keep the mindset that we had in the second half.”
Arsenal midfielder Emile Smith Rowe has joined RB Leipzig on loan until the end of the season.Smith Rowe has impressed at the club this season, scoring three goals from his six first-team appearances, in the UEFA Europa League and Carabao Cup.The 18-year-old has also featured in Premier League matchday squads but is yet to make his league debut.The Gunners confirmed Smith Rowe has made the move in order to gain more playing time on the pitch under his belt.Premier League Betting: Match-day 5 Stuart Heath – September 14, 2019 Going into the Premier League’s match-day five with a gap already beginning to form at the top of the league. We will take a…“Emile is a promising young player. This move will get him valuable competitive action which is important as he continues his development,” Arsenal manager Unai Emery said, according to Sky Sports.Smith Rowe joins Reiss Nelson, who’s currently on loan at TSG Hoffenheim, as the second Arsenal player on loan in the Bundesliga.Leipzig currently in fourth place in the German League with 34 points from 19 games.